Last updated on 5 th October, 2021
This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at saveeat.in, or the SaveEat mobile application (collectively, “SaveEat Platform”) made available by Save Eat Foods Private Limited (“SaveEat”, “Company”, “we”, “us” and “our”), a private company established under the laws of India having its registered office at 602 PLOT-10 JUHU PRAJAKTA BUILDING VIDYA NIDHI MARG VILE PARLE WEST MUMBAI, Mumbai City, Maharashtra- 400049, India
The terms “you” and “your” refer to the user of the SaveEat Platform. The term “Services” refers to any services offered by SaveEat whether on the SaveEat Platform or otherwise.
Please read this Policy before using the SaveEat Platform or submitting any personal information to SaveEat. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.
By using the SaveEat Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the SaveEat Platform.
We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the SaveEat Platform or to your email address on record and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.
The SaveEat Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. SaveEat shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the SaveEat Platform. This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.
Device Information: In order to improve your app experience and lend stability to our services to you, we may collect information or employ third party plugins that collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, mobile network information, installed applications on device and phone state. The information collected thus will be disclosed to or collected directly by these plugins and may be used to improve the content and/or functionality of the services offered to you. Analytics companies may use mobile device IDs to track your usage of the SaveEat Platform; COOKIES Our SaveEat Platform and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites. Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:
A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message hasbeen opened and for other analytics.
To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.
We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit the SaveEat Platform and use our Services, as well as when you visit other online sites and services.
Please see our Cookie Policy for more information regarding the use of cookies and other technologies described in this section, including regarding your choices relating to such technologies.
We use the information we collect for following purposes, including:
i. To provide, personalise, maintain and improve our products and services, such as to enable takeaway services and other services, enable features to personalise your SaveEat account;
ii. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
iii. To administer and enhance the security of our SaveEat Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
iv. To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services;
v. To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
vi. To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
vii. To allow you to participate in interactive features of our Services, if any; or
viii. To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
ix. If you are a partner restaurant or merchant, to track the progress or status of the order placed by our customers.
x. to carry out academic research with academic partners, if any.
We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.
We analyse the log files of our SaveEat Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behaviour on the site, to improve our product and services, and to gather demographic information about our user base as a whole.
We may share your information that we collect for following purposes:
We have in place appropriate technical and security measures to secure the information collected by us.
We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the SaveEat Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.
Please be aware that the transmission of information via the internet is not completely secure. A though we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the SaveEat Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access.
SaveEat has introduced an in-app user personalisation program with the sole purpose of getting users to visit the app more often by offering new and engaging features. With this, we intend to create personalised experience and grant personalised rewards for every user on the app. This newly added feature is critical to the core functionality of the app and therefore is a crucial feature that must be added as the app cannot function without this core feature. It's a user-friendly loyalty programme offered by SaveEat which is open to all its users.
When you sign up for an account, you are opting in to receive emails from SaveEat. You can log in to manage your email preferences or you can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from SaveEat.
If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy, please write to us at support@saveeat.in. Please note that we may take time to process such requests, and your request shall take effect no later than 5 (Five) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations. We may not be able offer you any or all Services upon such withdrawal of your consent.
If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at support@saveeat.in or write to our Grievance Officer at the following address:
SaveEat Grievance Officer
602 PLOT-10 JUHU,
PRAJAKTA BUILDING,
VIDYA NIDHI MARG,
VILE PARLE WEST MUMBAI,
Mumbai City,
Maharashtra- 400049, India
If you come across any abuse or violation of the Policy, please report to grievances@saveeat.in
Further, please note that the SaveEat Platform stores your data with the cloud platform of Amazon Web Services provided by Amazon Web Services, Inc., which may store this data on their servers located outside of India. Amazon Web Services has security measures in place to protect the loss, misuse and alteration of the information, details of which are available at https://aws.amazon.com/. The privacy policy adopted by Amazon Web Services are detailed in https://aws.amazon.com/privacy. In the event you have questions or concerns about the security measures adopted by Amazon Web Services, you can