How to Contact SaveEat Support?

Your time is extremely valuable to us and we work hard to ensure you get the best experience while using our app. To contact support, follow the below steps:

To contact support, follow the below steps:

Tap on the Menu (≡) button on the top left section of the screen and select Support.

Click on Help
and Support.

Share your issue in the chat with us and we'll get to it.

Alternatively, you can also write to us at
support@saveeat.in

Note : We value your privacy and your information is safe with us. Please do not reveal any personal information, bank account number, OTP etc. to anyone. A SaveEat representative will never ask you for these details. Please do not reveal these details to fraudsters and imposters claiming to be calling on our behalf. Be vigilant and do not entertain phishing calls or emails.

Can I edit my order?

Once an order is placed and our eatery partner starts preparing your food, you cannot edit the order. This helps us stay committed to our mission of reducing food wastage.

We will do our best to accommodate your request if the order is not placed to the eatery since. Please note that we will have a right to charge a cancellation equivalent to full order value to compensate our eatery partners if your order has been confirmed. We ensure the surplus food finds a taker to reduce food wastage and request you to keep that in mind before cancelling your orders.

The quality or quantity of the food is the sole responsibility of the restaurant or eatery you order food from. If you do come across food that doesn’t meet your expectations, we request you to share your valuable feedback with us. This will help us to serve our customers better and make saving food more convenient.

The limited items uploaded by our eatery partners is basis availability which is regularly updated by them. Never miss out on updates from your most loved eateries by adding them to your favourites. Just browse to your favourite eatery on the app and tap the heart button on the top-right. Now you'll get all the notifications from the restaurant. You can add as many restaurants you want to your favourite.

We have no minimum order value and you are free to rescue any amount of food.

At SaveEat we are transparent with everything, including our pricing and charges. We only charge a 2% “SaveEat Fee” that is displayed to you before checkout. The charges are nominal and significantly less than what other food aggregators charge.

Our eatery partners usually take a minimum of 30 minutes to prepare "Pick-up now" orders. We advise you to plan your visit to the eatery basis the pop-up updates that track your food journey at the eatery just in case your order takes longer than usual to prepare.

We operate on a 24/7 basis and can be reached by checking out the contact details. Our eatery partner’s operational hours vary and can be viewed directly through the app.

Yes, you can place an order from any location basis the base location that you can easily set in the app. The app has a feature that provides you with a focussed view limited to the radius set on the app and are viewed in the home screen of the app. Don’t forget to follow us on social media to ensure you stay up to date with our new region expansions and do hope to see you soon in your neighbourhood.

Yes, this is our unique feature. We do not restrict users to ordering from a single eatery. It's easy to treat yourself to a multi-cuisine meal from multiple food outlets, whenever you want.

The inventory uploaded on SaveEat for discounted items are limited to the quantities displayed by the respective eateries, but you are free to place an order on full price items. We do recommend to choose a pick-up later option to allow our partners time to prepare the food.

Yes, SaveEat app allows you to order in advance basis the availability of the items and the opening hours of the eatery. Our “Pick-Up Later” option is valid only on items that can be picked up later which can be easily selected during checkout.

30 minutes prior to your selected time, the eatery will confirm if the order is ready to be picked up. In case you do not receive a notification, please reach out to the eatery directly or write to us at support@saveeat.in

Please check if your app is due for an update. If not, please share the details via support@saveeat.in

Credits are given basis referrals, promotions, etc. and are limited in nature. Please check if your app is due for an update. If not, please share the details via support@saveeat.in

Please write to us at support@saveeat.in in the event that you want to deactivate your account.

Please check if your app is due for an update. If not, please share the details via support@saveeat.in

Credits are points that can be redeemed during checkout to receive an instant discount on your bill. You can check your balance under the “Credits” section of the app. 1 credit = 1 rupee

We do not accept Sodexo vouchers but we do accept Sodexo cards. You can select the Sodexo card option while selecting payment options at the time of order

Please write to us at support@saveeat.in with your user details and the order screenshot.