Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.saveeat.in (the “Website”) and our ‘SaveEat’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.

Customer Cancellation

As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, SaveEat reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of SaveEat.

Since the objective of our business is to tackle the issue of food surplus, If the Buyer cancels his/her Order after one minute of placing it, SaveEat shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by SaveEat, with a right to either not to refund the Order value in case Buyer’s Order is prepaid to compensate the Merchants.

Non-Customer Cancellation

SaveEat reserves the right to collect a penalty for the Orders constrained to be cancelled by SaveEat for reasons not attributable to SaveEat, including but not limited to:

  • failure to contact Buyer by phone or email at the time of collecting the Order booking;
  • failure to complete the Buyer Order due to lack of information, direction or authorization from Buyer at the time of takeaway collection/delivery; or
  • unavailability of all the items ordered by Buyer at the time of booking the Order; or
  • unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, SaveEat will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value.
  • In case of cancellations for the reasons attributable to SaveEat or the Merchant, SaveEat shall not collect any penalty from the Buyer post investigation of the issue.

Refunds

  • Buyer may be entitled to a refund for prepaid Orders. SaveEat retains the right to retain the penalty payable by the Buyer in Section I(2) from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of acceptance of items for the said reason;
  • Our decision on refunds shall be final and binding.
  • All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice, the estimated timelines are detailed as below, in case Buyer don't choose to credit it to Buyer’s wallet with his/her SaveEat Account;
Process Payment Method Refund Source TAT
Order Edit /Cancellation/Compensation/Payment Failure Net Banking Source 5-7 Business Days
Debit/Credit Cards Source 5-7 Business Days
UPI Source 2 Hours
Amazon Pay (Wallet) Source 5-7 Business Days
Amazon Pay (CC/DC/NB Source 5-7 Business Days
Phone Pe (Wallet) Source 5-7 Business Days
Phone Pe (CC/DC/NB) Source 5-7 Business Days
Wallets-Paytm/Mobikwik/Freecharge Source 2 Hours
Lazy Pay Source 2 Hours
Sodexo Source 5-7 Business Days
  • Provided the same is communicated to SaveEat Customer Care through the Platform before the Order is marked completed.

Important Note 1: The Buyer shall verify his/her Order and the products before providing OTP to the Merchant at the time of accepting the order and any issue with respect to the product or Buyer’s Order shall be notified immediately, and cancellation request shall be placed before providing OTP to the Merchant. Once OTP is provided to the Merchant, it shall be deemed that the Buyer has accepted delivery of his/her Order and once he/she has accepted the items, the Buyer cannot cancel the Order and/or claim refund.

Important Note 2: In case of the complaint of any spurious product, the liability shall solely lie with the Merchant selling the product. SaveEat is merely facilitating the transactions between the Merchant and the Buyer and therefore, SaveEat shall assume no liability with respect to the products sold by the Merchant. SaveEat strictly discourages dealing of any spurious product on its Platform and shall reserve the right to report such incidents to the concerned authorities for appropriate legal actions.